The following Terms and Conditions of Service apply to all products and services provided by Jennifer Piper. Please read them carefully as they set out your rights and obligations when you engage me for any of your services and you must comply with them. All work is carried out on the understanding that you have agreed to these Terms and Conditions.

Ownership and Rights

Usually, our contract will be an agreement for me to supply a finished product. That can mean print-ready and screen-resolution PDF files for documents, screen- and print-ready JPG, PNG or PDF files for illustration and icon design, JPG or TIFF files for photographs or photographic illustration or artwork, PDF wireframes and PSD files for web design, finished websites for template builds, and a whole lot of other things that we will agree before you pay a deposit and before I begin work.

To create these finished products requires the construction of native or master files. These files contain intellectual property, including techniques and other design information.

The finished product is your property (upon full payment) and the native files remain my property. If you require native files, there will be a charge as they include creative expertise, intellectual property, file retrieval, digital file transfer, and compensation for loss of future earnings. Native files will only be supplied after full payment. No unused or intermediate ideas will be supplied. All unused or intermediate ideas and files remain my property. Any fonts used in the creation of work must be purchased by the client, as it is illegal for me to hand them over.

Once you purchase native files, I will remove them from my storage systems. This means that maintenance of those files becomes solely your responsibility. If you do not purchase native files, I will keep them on file for a minimum of five years.

Any information you supply will be used as supplied, unless otherwise specified. While I incorporate copyediting and proofing in the design process if requested, I do not fact-check your information, and will operate on the understanding that you have permission to use any files or products supplied. Any fonts, files or photography purchased for your project cannot be transferred to your ownership without reimbursement of the licensing fees.

It remains your responsibility to check all digital proofs before sending them to print.

Copyrights and Trademarks

I retain copyright on all design work including words, pictures, ideas, visuals and illustrations unless I specifically release that copyright in writing, and all costs have been settled. If a choice of design is presented, you may choose one (unless otherwise specified) and all other design concepts remain my property. By supplying text, images and other data for inclusion in your website or other medium, you declare that you holds the appropriate copyright and/or trademark permissions. The ownership of these materials remains with you, or rightful copyright or trademark owner. You agree to fully indemnify and hold me free from any and all claims resulting from your not having obtained all the required copyright, and/or any other necessary permissions.

Design Charges

Prices quoted for all work are estimates only and are based on the initial brief from the client. Any changes, corrections or work additional to the original brief will be charged at an agreed rate (hourly or daily), negotiated in advance. Charges for design services to will be set out in a written estimate or quotation. Once you agree to the quote, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until I receive this amount. Charges are not negotiable once work has commenced.

Charges for Other Services

Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.


I will provide you with an invoice prior to final issue of artwork or publication. At this time the remainder of the amount due will become payable. Accounts which remain outstanding for 7 days from the date of invoice, will incur an extra charge of 5% per month of the outstanding amount. If the services of a debt collection agency are required to receive payment of this account, the cost collection will be added to your invoice.

Supply of files by the client

It is the responsibility of the client to supply correct, proofed text files in an agreed format and file type. Any changes or corrections to original text supplied will be charged at an agreed rate. It is the responsibility of the client to supply appropriate resolution photos and images in an agreed file type. I take no responsibility for the print quality or resolution of images provided by the client.

Final art approvals and changes

It is the responsibility of the client to proof all artwork and production files before sign-off and/or production. I take no responsibility for errors in image resolution, colour, typography, spelling, grammar, formatting or file errors. Any changes or corrections made by the client subsequent to the issue of final artwork will be charged at an agreed rate and may extend or modify any delivery schedule or deadline as may be required by such changes.

Showcasing Artwork

I reserve the right to show any artwork, ideas and sketches created for projects in a portfolio, in various online galleries and in logo process posts as examples of client work. If you are unhappy for me to display your design in portfolios and in other online inspiration galleries, please discuss this before proceeding with any projects.